FAQ

Questions about shipping & returns

Shipping

How much is shipping?

Free US shipping for orders over $30. We do our best to make this very affordable and convenient for you. If you are in another country, we have a small shipping charge that is at or below the standard rate. We do not profit from shipping. We even offer free shipping worldwide: $75 for Canada and $130 for any other country.

 
How long will it take for my items to arrive?

For shipping in USA, allow 3-5 days, Canada, 5-7 days, and International 1+ weeks.

 
How and when do you ship?

All orders will be shipped via first class or priority (depending on weight) United States Post Office (USPS) unless you ask otherwise. Items are shipped within 24 hours if purchased Monday-Friday. Any order after 10am PST Friday will be shipped first thing Monday.

 
 
Is tracking available?
Section 5

Shipping

How much is shipping?

Free US shipping for orders over $30. We do our best to make this very affordable and convenient for you. If you are in another country, we have a small shipping charge that is at or below the standard rate. We do not profit from shipping. We even offer free shipping worldwide: $75 for Canada and $130 for any other country.

 
How long will it take for my items to arrive?

For shipping in USA, allow 3-5 days, Canada, 5-7 days, and International 1+ weeks.

 
How and when do you ship?

All orders will be shipped via first class or priority (depending on weight) United States Post Office (USPS) unless you ask otherwise. Items are shipped within 24 hours if purchased Monday-Friday. Any order after 10am PST Friday will be shipped first thing Monday.

 
 
Is tracking available?
Section 5

Payments

Do I need to sign up to buy?

No.

 
 
What methods of payment are accepted?

We accept all major credit and debit cards, e-checks, and personal checks mailed to us. If you prefer to pay via card over the phone, kindly call us at 1-888-ONLY-TEA and we can process your order.

 
What payment security do you have?

If you pay for your purchase by using PayPal, our standard options, payment process is encrypted. Your financial information won’t be shared with us.

Your personal information heavily protected from your computer to PayPal. It is encrypted using SSL 3.0, the industry-standard encryption format used by all major online vendors, like Amazon.com and eBay.

Others

Any unanswered question?

Simply call us at 1-888-ONLY-TEA or send us an email

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